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RETURNS/REFUND/WARRANTY POLICY

RINFIT™ RETURN, REFUND, EXCHANGE, AND WARRANTY POLICY

RETURNS

We offer a 30-day return policy from the date of purchase as recorded on your receipt. Items returned after this period will not be eligible for a refund, exchange, or store credit.

Return Conditions:
- Items must be unused, unworn, and in their original packaging.
- A valid proof of purchase (e.g., receipt or order confirmation) is required.
- Customers must contact our support team at support@rinfit.com before returning an item to receive return instructions.
- Customers must include a tracking number in their return request email to facilitate order verification.

Return Shipping:
- Customers are responsible for return shipping costs.
- Rinfit™ is not responsible for lost or undelivered returns. We recommend using a trackable shipping service.

Return Address:
Rinfit™
3 Egremont Road
Boston, MA 02135
USA


REFUNDS

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

- Approved Refunds: The refund will be processed to your original payment method.
- Rejected Refunds: If your return is not eligible, we will notify you of the reason.

Refund Tracking:
- If you do not see a refund after receiving approval, first check your bank account, then contact your credit card company, as posting times may vary.
- If the issue persists, contact us at support@rinfit.com.

Non-Refundable Items:
- Shipping fees are non-refundable.
- Items returned in used or damaged condition that are not covered under warranty.


EXCHANGES POLICY (U.S. Orders Only)

Exchanges are accepted only under the following conditions:
1. Defective or damaged products – If your item arrives defective or damaged, contact us immediately at support@rinfit.com with a photo of the issue.
2. Size exchanges – If you need a different size, you may request an exchange.

Exchange Process:
- Customers must return the complete original package.
- The replacement item will be shipped once the original item is received and inspected.
- Customers are responsible for shipping costs related to exchanges.


WARRANTY POLICY (U.S. Orders Only)

Rinfit™ rings are backed by a Lifetime Warranty covering breakage and tears under normal wear conditions.

Warranty Conditions:
- Customers must provide a valid proof of purchase (receipt or order confirmation).
- If approved, Rinfit™ will replace the item free of charge.
- Shipping costs for warranty claims are not covered and must be paid by the customer.
- Warranty does not cover replacement products issued under prior warranty claims.

To Submit a Warranty Claim:
Email support@rinfit.com with:
1. Your Order Number
2. Place of purchase
3. Date of purchase
4. A copy of the original receipt
5. Photos of the damaged item.


SHIPPING TERMS

- Shipping fees are non-refundable.
- Rinfit™ does not guarantee delivery times for returned items.
- Customers should consider trackable shipping or shipping insurance.
- In-stock items may take 1-3 business days to process (excluding weekends and holidays).

Note: Shipping times are estimates and not guaranteed. Delays may occur due to weather conditions, customs processing, carrier issues, or other unforeseen circumstances.

If a shipment is delayed due to the carrier, customers must wait 3 weeks from the estimated delivery date. If the package is still not received after 3 weeks, the customer may request a refund.

- The refund will only be processed if the carrier confirms the package is lost.

- If the package arrives after a refund has been issued, Rinfit™ reserves the right to charge for the order or request a return.

 

MODIFICATIONS TO POLICY

Rinfit™ reserves the right to modify this Policy at any time without prior notice. Any changes will be posted on our website and will take effect immediately.

For any questions regarding this Policy, contact us at support@rinfit.com.

Rinfit™
Website: www.rinfit.com
Customer Support: support@rinfit.com
Boston, MA, USA

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HERE TO HELP
silicone rings help page

Are Rinfit rings true to size?

Rinfit rings are true to size and have the same sizing as a traditional metal ring.

How long does domestic shipping and processing take?

It may take us 1-2 business days (except for Saturday, Sunday, and Holidays) to process in-stock items.

For shipping, it may take up to 5-7 days 

What if I am a half-size?

Rinfit rings do not have half sizes because silicone, as a flexible material, may stretch up to a half-size.

So if you're a half-size and you get a size down it may feel a bit tight at first but then it should stretch up to a half-size and should fit you better.

This may take a week or two if you wear them on a daily basis.

Alternatively, you can try to stretch them manually by gently pulling them with 2 fingers.

Never the less, we're always here for you and we do offer a free size exchange in the first 30 days from purchase.

Where's my tracking number?

Once the order has been shipped out, you’ll receive a shipping confirmation email with a tracking number linked to the carrier.


Where can I find my order history?

When creating an account on our website, you can find all of your past and current orders e.g. If you create your account with the same email address you’ve used to place previous orders, all orders that you have placed prior to creating your account will also appear on your orders tab after creating your account.


What if I put the wrong shipping address?

If changes are needed to your shipping address, it can be made in two ways.

If your order has not been shipped yet, you can contact us at our customer service email: support@rinfit.com. Just send us your order number and the correct shipping address to see if a change can be made.

If your order has already been shipped, you can contact the carrier, provide them with your tracking number, and ask them to redirect your package.

Where do you ship from?

Shipments are made from our shipping facilities in Boston, MA.

How much is shipping?

Shipping rates may vary depending on the carrier, the destination, and package weight. The average cost for regular order with domestic shipments is between $3 to $4.5.

Are my Rinfit rings protected with a Lifetime warranty?

All Rinfit rings come with a lifetime warranty that covers cases of breakage and tears.

In a case of a justified and approved warranty claim, a new ring(s) that matches the one(s) you’ve purchased will be sent to you *free of charge as soon as possible. 

Lifetime warranty only applies with an original receipt or other proof of purchase.

To get service for your Rinfit rings contact our support team at support@rinfit.com.

In your claim, please provide the following information:

  • Your order number from where you purchased the rings.
  • Where you purchased the rings.
  • A photo of the ring in question.

*Shipping cost not included.

**The lifetime warranty only covers the original ring and does not cover the replacement rings.

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Measuring Tips:

  • Rinfit rings are true to size and have the same sizing as traditional metal rings.
  • Silicone rings do not have half sizes because silicone, as a flexible material, may stretch up to a half-size.
    So if you're a half-size and you get a size down it may feel a bit tight at first but then it should stretch up to a half-size and should fit you better.
    This may take a few days if you wear them on a daily basis.
    Alternatively, you can try to stretch them manually by gently pulling them with 2 fingers.
  • Measure several times (2-3) for more accuracy.
  • You can also find a ring sizing chart in all of our product listings.
    silicone rings size chart

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