FAQs
How long does domestic shipping and processing take?
It may take us 1-2 business days (except for Saturday, Sunday, and Holidays) to process in-stock items.
For shipping, it may take up to 5-7 days (depending on the carrier).
How long does international shipping and processing take?
Processing will take 1-2 business days (except for Saturday, Sunday, and Holidays) and shipping may take up to 7-30 days (depending on the carrier and the destination).
Where's my tracking number?
Once the order has been shipped out, you’ll receive a shipping confirmation email with a tracking number linked to the carrier.
Where can I find my order history?
When creating an account on our website, you can find all of your past and current orders e.g. If you create your account with the same email address you’ve used to place previous orders, all orders that you have placed prior to creating your account will also appear on your orders tab after creating your account.
What if I put the wrong shipping address?
If changes are needed to your shipping address, it can be made in two ways.
If your order has not been shipped yet, you can contact us at our customer service email: support@rinfit.com. Just send us your order number and the correct shipping address to see if a change can be made.
If your order has already been shipped, you can contact the carrier, provide them with your tracking number, and ask them to redirect your package.
Where do you ship from?
Shipments are made from our shipping facilities in Boston, MA.
How much is shipping?
Shipping rates may vary depending on the carrier, the destination, and package weight. The average cost for regular order with domestic shipments is between $3 to $4.5.
Are Rinfit rings true to size?
Rinfit rings are true to size and have the same sizing as a traditional metal ring.
Are my Rinfit rings protected with a Lifetime warranty?
All Rinfit rings come with a lifetime warranty that covers cases of breakage and tears.
In a case of a justified and approved warranty claim, a new ring(s) that matches the one(s) you’ve purchased will be sent to you *free of charge as soon as possible.
Lifetime warranty only applies with an original receipt or other proof of purchase.
To get service for your Rinfit rings contact our support team at support@rinfit.com.
In your claim, please provide the following information:
- Your order number from where you purchased the rings.
- Where you purchased the rings.
- A photo of the ring in question.
*Shipping cost not included.
**The lifetime warranty only covers the original ring and does not cover the replacement rings.
What kind of material is used to make Rinfit rings?
Rinfit rings are made out of the finest, high-quality silicone.
What are the response times from Rinfit’s support team?
We normally respond within 24 hours (except for Saturday, Sunday, and Holidays).
Can I sell Rinfit at my store/gym?
If you are interested in joining us as an official Rinfit seller, please contact us at support@rinfit.com with your name and contact details and we will get back to you.
What currency does Rinfit’s website list in?
Our prices are in USD.
Can I return my ring?
We accept returns on rings that are intact within 30 days from purchase.
Shipping costs are non-refundable
What does Rinfit’s “Perfect Fit Guaranty” policy mean?
We want your Rinfit rings to fit you PERFECTLY!
So if you happen to get the wrong size, just contact us at support@rinfit.com within 30 days from when you received the rings.
Send us your order number and which size you need and we’ll assist you with getting the perfect size for you*.
*Shipping cost not included.
My order hasn't arrived yet, can you help me find my order?
If your order did not arrive and the tracking number does not show any new information about it, just contact us at support@rinfit.com with your order number and we’ll assist you.
What if I am a half-size?
Silicone rings do not have half sizes because silicone, as a flexible material, may stretch up to a half-size.
So if you're a half-size and you get a size down it may feel a bit tight at first but then it should stretch up to a half-size and should fit you better.
This may take a week or two if you wear them on a daily basis.
Never the less, we're always here for you and we do offer a free size exchange in the first 30 days from purchase.
Is it safe if I'm allergic to silicone?
If you have a potential allergy to silicone, we recommend consulting a doctor before wearing silicone rings.
What are Rinfit Rings?
Rinfit rings are made out of high-quality and lightweight silicone. Its durability can withstand force your hands deal with. It comes in various designs each with various colors.
Rinfit rings are also resistant to oils and solvents and are created to break during extreme force to keep your finger safe.
How do I know what ring size I should buy?
Your silicone ring size is pretty similar to your traditional ring size. To find out you can check out our ring size guide here.
Are the rings heat resistant?
Silicone rings are non-conductive and do not transfer heat or cold to your finger.
Can I be a Rinfit ambassador?
Yes! Please tell us about yourself and your audience by emailing us at support@rinfit.com
